Exchange and Return Policy




We provide Shopping Service from several countries of the world to others, mainly Brazil.

Please read this Term of Use carefully, as it is the document that will regulate the conduct in the use of this site. ** >> By using our Virtual store in any way (making a purchase, for example), you are adhering to all terms and expressly agreeing to the conditions provided for its use.

By visiting our website and/or purchasing something on our site, you are using our "Services". Accordingly, you agree to the following terms and conditions ("Terms of Service", "Terms"), including the additional terms and conditions and policies mentioned in this document and / or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, shopkeepers and / or content contributors.

Please read these Terms of Service carefully before accessing or using our site. By accessing, buying, commenting or using any part of the site, you agree to the Terms of Service. If you do not agree to all of the terms and conditions of this agreement, then you may not access the site or use any services. If these Terms of Service are deemed to be an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store must also be subject to the Terms of Service. We reserve the right to make changes in the services, products, prices, qualities, quantities, information and any other materials, as well as terminate its activities at any time without the need to send any prior notice to you, and without this the right to any indemnity. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or change any part of these Terms of Service by posting updates and / or changes to our site. It is your responsibility to check the changes made on this page periodically. Your continued use or access to the site after any changes are posted constitutes acceptance of such changes.




We guarantee to the user of this site the confidentiality of all the data provided. We undertake not to provide your email or personal data to third parties. All your information is stored with total confidentiality!

Registration is required to make purchases on this site. From now on, it is agreed that the personal data provided in the electronic cadastre are true and proper, and that you will be responsible for all losses and / or losses that the falseness of the information may imply.



The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Not liable for you or any third party for any modification, price change, suspension or discontinuance of the Service.




By accessing our online store, you agree not to send, upload or transmit any material containing codes or viruses, as well as to not use a false identity and not to conduct yourself in a vulgar, inappropriate or offensive way while using this service, under penalty of permanent removal of content considered inappropriate to the terms or immediate cancellation of the account, without prejudice to liability for any losses and damages caused.




Our products or services may be available exclusively online through the website. Such products or services may have limited quantities and are subject to return or exchange only, in accordance with our Return Policy.

We have made every possible effort in the most accurate way the colors and images of our products that appear in the store. We can not guarantee that the display of any color on your computer monitor or mobile phone will be accurate.

We reserve the right, but are not required, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right as the case may be. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any offer made by any product or service on this site is void where prohibited by law.

We do not guarantee that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.




We and our agents shall not be liable for any loss or damage, direct or indirect, arising from: (a) any inaccuracy or lack of completeness of information, delays, interruptions, errors or omissions in the provision of data contained in this site; (b) any decision or action taken by the user or third parties, based on this information.

We do not warrant, represent or warrant that your use of our service will be timely, secure, error-free, or disruptive.

We do not guarantee that the results that may be obtained by using the service will be accurate or reliable.

You agree that from time to time, we may remove the service for indefinite periods of time or cancel at any time without notifying you.

You agree that your use or inability to use the service is at your own risk. The service and all products and services delivered through the service are, except as stated by us) provided without warranty and availability for your use, without any representation, warranties or conditions of any kind, expressed or implied, including all warranties implied or conditions of merchantability, quantity, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances will Cherio Store, our directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, service providers or licensors be liable for any direct, indirect, incidental, punitive, special or consequential loss, loss of revenue, lost savings, loss of data, replacement costs, or any similar damages, whether on the basis of contract, unlawful act (including negligence), strict liability or otherwise arising out of your use of any of the services or any products purchased using the service, or to any other claim in any way related to your use of the service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind as a result of the use of the service or any er content (or product) published, transmitted or otherwise available through the service, even if alerted of such possibility. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



If you receive the product and wish to withdraw from the purchase, you have the right to return it and receive a refund of the partial value of your order (we only offer a partial purchase value, which will be the full value of the product at its purchase value , because our value is also included the workforce of the team, which is all care, maintenance, organization and other operating costs). The deadline for withdrawal of the purchase is 07 (seven) calendar days from the receipt of the product. The order will only be canceled if the product has no indications of use, accompanied by invoice, manual and all its accessories.

The cancellation of the order will be made after we have analyzed the product. The analysis will be performed in up to 07 (seven) business days, counting from the receipt of the product in our partner warehouse.

If the product meets the above requirements, the refund of the amount paid will occur according to payment options below:

Credit Card: You will be asked to cancel the debit to the administrator of your card. If a debit has already occurred, the reversal of the installment (s) paid may occur in up to two (2) subsequent invoices. We remind you that this procedure is the responsibility of the issuing bank.

Bank slip/Bank Transfer: refund will be made through deposit in the current account of the holder of the purchase,  within 10 (ten) business days.

Non-transferable Personal Use Products such as: Contact Lenses, Underwear, Vampire Teeth and products like that are related to intimate contact and personal hygiene will not be refunded, please do not insist. 



In the event that any provision of these Terms of Service is found to be unlawful, void or ineffective, such provision shall, however, be applicable to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not prejudice the validity and enforceability of any other remaining provisions.




If we do not exercise or enforce any right or provision of these Terms of Service, this shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the service constitute the entire agreement between us. These terms govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service should not be construed against the party who wrote them.



Occasionally, there may be information on our site or the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, shipping deadlines, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or any related site is inaccurate, at any time and without prior notice (even after you have sent the your request).

We undertake no obligation to update, alter or clarify information on the Service or any related site, including, without limitation, pricing information, except as required by law. No specific update or update date on the Service or any related site should be used to indicate that all information in the Service or on any related site has been modified or updated.




If, at our request, you submit certain specific items (eg participation in a contest), or without a request from us, you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by post, or otherwise (collectively called 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use any comments you forward to us . We are not responsible for: (1) keeping any comments confidential; (2) indemnify for any comments; or (3) respond to any comments.

We may, but do not have the obligation, to monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, libelous, libelous, defamatory, pornographic, obscene or objectionable or in violation of third party intellectual property or Service Terms.

You agree that your comments will not violate any third-party rights, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You agree that your comments will not contain defamatory, illegal, abusive or obscene material. They also will not contain any computer viruses or other malware that may affect the operation of the Service or any related site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise deceive us or others as to the source of any comments. You are solely responsible for any comments you make and their truthfulness. We assume no responsibility or liability for any comments posted by you or any third party.

After positive feedback posted or sent by any social network, the customer will receive a 10% discount on the next purchase. Check us on social networks that we will send the discount code next to you, with no validity of use. 




The refund of the amount paid will occur according to payment options below:

Credit Card: Your card administrator will be notified and the chargeback will occur on up to two subsequent invoices.

Bank slip or debit account: refund will be made by electronic transfer in the checking account indicated by the buyer, within 10 business days. It is necessary that the CPF of the current account holder is the same as in the application (CPF of the customer).

In purchases in installments, the refund will obey the procedures of the financial agent involved.

In case of return, the refund of the values ​​will be processed only after receiving and analyzing the conditions of the product (s) in our partner warehouse again.

The refund will be made in the total value of the returned / canceled product.

We are exempt from the responsibility of canceling or repairing any product that clearly displays misuse.

Shipping will not be refunded as as agreed and confirmed individually with each customer prior to their purchase, it is a non-refundable fee.



Check the product immediately upon delivery. If there is any disagreement with the product or the quality of the delivered, Please contact us with the reason and records proving the reason for the return. The return will only be accepted if the problem is found.

Once communicated by you, our team will arrange a new order with the shipment of the product, see case analysis.

If you receive the merchandise and it shows some divergence, it must be without evidence of use, accompanied by  all its accessories to be replaced by another product of the same species (model and brand). The deadline to contact our team is 07 (seven) calendar days from the receipt of the product. The exchange or cancellation of the order will only be made after we have analyzed the product. The deadline for the exchange will depend on the availability of the same model of the product in our inventory and will be informed via email or social media. If the product is unavailable in our stock, it may be replaced by another similar product in the same value. However, in case you do not want the similar product, you will have the right to request the cancellation of the purchase.

ATTENTION! Many cosplays and props are considered "custom made" by suppliers. When the product is custom made, we can not return the value in any instance. Many of our products from the store fall into this category. Contact the team to know more about these products.



The request for exchange must be communicated by the client within 7 (seven) calendar days, counting from the date of receipt. Within this period the customer has the right to request the exchange, provided that accompanied by records proving the defect and all its accessories. 

The deadline for product collection will be informed via email or social media. The products will be reviewed by us and may be returned without prior consultation in case of non-compliance with the criteria listed above or no defect is found. 



Delivery will be according to the payment option selected at the time of purchase, and will depend on the confirmation of payment by the entity responsible for the payment method. The delivery time varies according to several factors, such as: climatic conditions, strikes, world events, national and international holidays, commemorative dates, among others. In the months of November, December, January and February, the period increases due to Christmas and New Year, since during this period there is a large flow of orders in postal services around the world. The months of January and February are affected by the Chinese New Year (Chinese celebration which can last from 15 to 30 days, as it is the only date when the Chinese stop working, slowing the sending)

Estimated average order time after posted:

20 ~ 46 days. 39% of orders.
46 ~ 60 days. 41% of orders.
60 ~ 98 days. 20% of orders.
NOTE: Average term means the term usually practiced by the courier in general. The estimated time frame means it may vary more or less, as explained above.

IMPORTANT: The store shall NOT be liable for any loss or damage, direct or indirect, arising from: (a) any inaccuracy or lack of completeness of information, delays, interruptions, errors or omissions in the provision of data contained in this site; (b) any decision or action taken by the user or third parties, based on this information.

The store can not be held responsible for the increase of this period, since freight is a third party service. There is no possibility of manipulating deadlines nor the way the product is transported.

PS: For custom made cosplay, the term may increase from 15-45 business days (product making).

Other situations that may change the delivery time:

Inconsistency in data reported in the registry.

Difficulties in confirming the registration to release the request.

Absence of person in charge to receive the product at the place of delivery.

Refusal to receive the goods by third parties.

Natural factors like rainfall, accidents, among others.



As said before, we import from a site called Taobao, which makes deliveries only to China. We have a partner warehouse in China that receives the goods for us, weighs and informs the freight values and options ​​available for the client's exclusive request. The shipping cost is the total responsibility of the customer.

The deadline for payment of freight is 90 (Ninety) days from the date of receipt of the package in our warehouses, as this is the storage time given for each product in them. Products in which the freight is not paid and contact has not been successfully obtained in that time will be considered dropouts, with no right to refund and the products will be properly destined.

We remind you that freight is not refundable because it is an international shipping charge that is not recoverable, made on demand, customized (according to customer needs). It is a variable value referring to the way the client is sent. Even if the package ends up returning to the sender we will not be responsible for the reimbursement of the freight, if the customer wishes to reimburse the product instead of the package sending again.

The customer is fully responsible for the value of the freight. In the face of product withdrawals due to the value of the freight the buyer will have full responsibility. We will not refund you for this reason if the purchase has already been made and the product has already arrived in our warehouse. we ask you not to insist.



Props / staffs / weapons ARE NOT REFUNDABLE! The product is made especially for the customer. Reimbursement can not be done because suppliers of props make the products exclusively, ie there may be minimal differences from product to product such as details, colors, etc. (they are made by hand). Please do not insist.

In shipping the product runs the risk of scratches, dents or other problems. It is not a quality problem, but a divergence of sending that we will not be responsible. Understand that we can not control how the package is shipped, just how it is packaged (we pack it as safely as possible).

As stated in the previous sections, the value of the freight is TOTAL responsibility of the buyer. We will not be responsible for high freight costs (it may be normal for products of this type because of the size of the packages).



At the moment, we offer 4 payment methods: The bank deposit (Bank of Brazil and Nubank), Paypal, Wirecard (automatic by our site) and Picpay. If you opt for the bank deposit, we will guarantee 10% discount for you.

In the case of deposit / transfer, it is the responsibility of the customer to confirm the purchase through the photo of a legible receipt and with the full name of the buyer. On the contrary, we will not confirm the purchase.



Bank of Brazil - Maria Carollina Xavier da Silva
Agency: 0676-9 // Current account: 21893-6
CPF 080.465.619-32.

NuBank - Maria Carollina Xavier da Silva
Agency: 0001 // Current account: 3443926-1
CPF: 080.465.619-32.

  Operation 013 //Agency: 0244 //Savings Account :00027181-0


The chances of getting through and getting through customs are small as all items are shipped by single mail and suppliers ship in discrete packages. If you go through customs you will have to wait a few days and a fee may apply. However, only in rare cases are the applications taxed. Even so, the store will NOT be responsible for any types of fees charged by the Post Office / Federal Revenue, including the extension of the deadline. The values ​​are the responsibility of the buyer.

Situations that may change delivery time

National events, holidays, strikes, protests and other events that may compromise the security of the package.

> Absence of person in charge to receive the product at the place of delivery.

> Postal strike.

> Natural factors such as rainfall, accidents, among others.

> Incorrect address / Change of address

IMPORTANT! We are not responsible if the order is not delivered in this case. If you are about to change your address, we advise you to send it to the house of a friend or relative who is sure to receive the package. If the item returns to the sender due to this fact, we will attempt to renegotiate the shipment, however, courtesy of the store and not as an obligation. If the sender does not accept the negotiation, we will not be able to act otherwise.



If the product runs out of stock during the course of the purchase, the buyer will have the option of choosing another product of the same value or other products of lower value. We remind you that the purchase is on order and the products are shipped according to supplier stock availability.

In the case of the customer requesting more than one product they can be sent separately, depending on whether we work with multiple suppliers or to avoid voluminous orders.

Orders shipped separately tend to arrive on different dates, but as soon as they are available, you will receive all tracking codes by email to track shipments.



Our items are imported from Taobao (it will be marked in the item description or you will be notified to the customer), so do not include the freight charge, which will be calculated only AFTER the customer's purchase.

Returns / refunds can not be made when: the customer is dissatisfied with the freight value, when the customer makes spare parts that have not yet been disclosed by the supplier, clothes made entirely to the customer in case of defect in the part.

The parts have the same delivery period, but there is also a deadline of 1 week where the order leaves the supplier and is sent to our partner, who weighs the contents and informs several freight options and values available.



21 a) Our affiliate system works as follows: You can create an affiliate account on our site ( and you can generate links through your account to Promote the products of the store. Once someone buys using your link, you will get 5% back to you, where you can use the value to buy products from our store.
In addition, you may have a discount coupon (you will choose the code) to offer 5% off any store product to your followers!
We only work this way for now, we do not partner for exchange.

Partner Benefits:
- Instagram stories "best friends" group on Instagram (different from normal stories)
- You will get 10% off any product in the store for personal shopping (ask for code before making your purchase)
- Exclusive Partner Giveaways

Send your request via email ( or through some social media.

21 B) About discount coupons - All partners will have discount coupons so that their followers can get 5% off any purchase at the store. This is the maximum discount we can offer for partner coupons.

Please note that partner discount coupons are only valid for CREDIT CARD PURCHASES on the site. The coupon is not valid for bank deposit purchases and is not cumulative with any other discount provided by the store.

If the customer makes the purchase anyway, they will be notified. If we have no response the purchase will be canceled and the money will be returned to the buyer.



The pieces exhibited here are produced following the models of the photos may have small differences, but nothing that decharacterizes them.

The colors, models and sizes will always be respected.

For garments, consider that the measurements may differ by 1 or 2cm for more or less.

Eventually the requested color may run out and the supplier automatically sends another available color.

Customers who purchase here are aware of the terms and conditions of use of this site.




Questions about the Terms of Service should be sent to us at

Other contacts

E-mail for quotes / requests:

E-mail for questions, suggestions and help:

Instagram: @cheriostore


Twitter: @cheriostore